How to request deletion
- In-app: Open SharedMoney, then Profile, then Delete Account. Confirm the prompt.
- If you cannot access the app: Send an email to support@sharedmoney.app from your registered email with the subject "Delete Account".
- Identity verification: We may ask you to verify via a one-time code if you email us from a different address.
Processing time: We process deletion requests within 30 days. You'll receive a confirmation once completed.
What will be deleted
- Account access: your sign-in account is deleted.
- Account profile: name, phone (if provided), profile photo, and group participant identifiers are removed or anonymized.
- Device & diagnostics: crash logs and app event logs linked to your account are deleted or anonymized according to retention limits.
What may be retained
- Shared group records: expense and settlement history may be retained for other group members, but your personal identifiers are removed or anonymized.
- Aggregated diagnostics: non-identifiable stability and performance data may be kept for product improvement.
Shared group data
Deleting your account removes your membership and entries. Other members in shared groups will still see balances and entries necessary for their records, but your personal identifiers are removed or anonymized.
Reactivation
Account deletion is permanent. If you return later, you'll need to create a new account.
Need help?
Email support@sharedmoney.app. Please include your registered email and any relevant group names to speed things up.